Ticket FAQ

All children ages 4 and up will be required to have a ticket.  At this time, we do not have special children’s rates.

Our goal is to make our players, games, and experience as accessible as possible. To ensure the widest access, we offer tickets at all of our price points. At this time, we do not have student rates.

You will be able to leave the stadium and return by going through an authorized exit where you will be either scanned out with your ticket or given a stamp on your wrist to return later that day

We want to provide the best patron experience possible. A digital or mobile ticket is the safest, most convenient, and flexible way to manage tickets. Data shows that smartphone adoption among the sports community is on the rise. Digital ticketing provides:

• Quick and easy entry to the venue
• Instant access to all your tickets for the season
• The ability to manage tickets at any time
• Drastically reduced risk of lost, stolen, counterfeit or forgotten tickets
• The ability to skip the printer and save paper

To ensure seamless entry, we highly recommend accessing your tickets and adding them to your phone’s digital wallet app before arriving at the stadium. We recommend adding only your next game to your phone, rather than adding all your season at one time.

In addition to the barcode which will be scanned at the door, your mobile ticket also has your seating information including your section, row, and seat number. Be prepared to show your mobile ticket to the usher who will direct you to your seat.

PRO TIP! Once scanned, consider taking a screenshot so you can always access your seat information regardless of your phone’s connectivity.

If you are logged into your account and still do not see your tickets, please go to the box office or contact us at [email protected] for Volleyball, [email protected] for Basketball,  [email protected] for Lacrosse or [email protected] for Softball.

No, live tickets must be presented to the usher from your account or via your phone’s digital wallet app or Ticketmaster’s webpage on your phone.

If your screen brightness is too low, the QR code may have difficulty being scanned. Increase the brightness of your display to improve scanning. Only digital tickets generated from your Account or your phone’s digital wallet app will be accepted.

Yes; however, sending each attendee their individual ticket ahead of time will expedite your entry into the venue.

You can easily send each member their ticket individually so they can enter at their convenience.

Connectivity may be intermittent at the stadium; we encourage you to access your tickets in advance and add them to your phone’s digital wallet app before arriving at the stadium.

The data associated with your tickets will be saved to your phone’s app. If you have previously retrieved details for tickets to a game, added them to your phone’s app and those tickets are still valid, they can be re-displayed out of this storage without re-establishing a connection.

If for some reason you are not able to access your tickets, please visit the Box Office and our Representative will assist you, even if it means printing tickets. No worries – you’ll see the game!

Although we encourage you to charge your device before you come to the stadium, should you be low on battery please visit the Box Office and our Representative will assist you, even if it means printing tickets you may always go to the box office for assistance.

Face masks are not required, but are highly encouraged.

COVID-19 WARNING:

An inherent risk of exposure to COVID-19 exists in any place where people gather. COVID-19 is an extremely contagious disease that can lead to severe illness and death. You assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting a communicable disease or illness—including, without limitation, exposure to COVID-19 or any other bacteria, virus, or other pathogen capable of causing a communicable disease or illness, whether that exposure occurs before, during, or after the event, and regardless of how caused or contracted—and you hereby waive any and all claims and potential claims against Ticketmaster, FairParkTix, SquadUp, Eventbrite, and the Event Organizer (as defined in our Purchase Policy)—and against any companies affiliated with Ticketmaster, FairParkTix, Eventbrite, SquadUp, or the Event Organizer and affiliates—relating to such risks, hazards, and dangers.

Check out our 2023 broadcast schedule here.

Parkway Bank Sports Complex is a smoke-free facility. In conjunction with the Illinois Smoke Free Act, smoking shall not be permitted inside Parkway Bank Sports Complex. Guests may smoke in the designated smoking area outside of the stadium.

​​Outside coolers, bottles, cans, and foods of any kind are not permitted inside Parkway Bank Sports Complex.

Parkway Bank Sports Complex gates open 60 minutes prior to game time.

Athletes Unlimited games will not be postponed prior to the scheduled start time except in extreme circumstances. All efforts will be made to play the game on the original date it is scheduled. Once the game has started official league umpires will determine whether the game will be delayed or postponed. If postponed, your tickets may be exchanged for another Athletes Unlimited game for a ticket of equal or lesser value subject to availability. Tickets must be exchanged at the box office located at Parkway Bank Sports Complex. There are no refunds on the purchase price of tickets.

Parking is free and available next to the Parkway Bank Sports Complex.

Every seat offers a great view of the game.  The seats in the club section are stadium style seats. The box seats are bleacher style seats. All seats in the club and box sections are assigned.

Accessible seating is available in all sections of the stadium. Please contact [email protected]com to purchase your accessible seat locations.

Theme nights can be found here.

From the west (Rockford)

I-90 E towards Chicago, then take the I-190W / I-294 S toward O’Hare/Indiana. From there merge onto I-294 S and exit at IL-19 W/W Irving Park Road. Turn right at US-12 W/US-45 N/Mannheim Rd. Take a slight right onto Balmoral Ave and turn left at Pearl Street. Dead end at Parkway Bank Sports Complex.

From the north (Milwaukee)

Take I-43 S/I-94 E toward Chicago, take a slight right at I-294 S toward Indiana/O’Hare. From there exit IL-19 W/W Irving Park Road. Turn right at US-12 W/US-45 N/Mannheim Rd then take a slight right at Balmoral Ave and turn left onto Pearl Street. Dead end at Parkway Bank Sports Complex.

From the south (Bolingbrook)

Take I-55 N to exit 277A and merge onto I-294 N toward Wisconsin. Take the Balmoral exit and keep left to continue to Balmoral Ave. Turn left onto Balmoral Ave., then turn right at Pearl Street. Dead end at Parkway Bank Sports Complex.

From the east (Chicago)

Take I-90 W/I-94 W toward Wisconsin then take exit 78 for I-190 W/I-294 S/Tollway toward O’Hare/Indiana. Take exit 1 for River Road and turn right at Des Plaines River Rd / N River Rd. Take the third right onto Balmoral Ave, then turn right at Pearl Street. Dead end at Parkway Bank Sports Complex.

From Indianapolis

I-65 N toward Chicago, then take exit 262 for I-90 toward Illinois/Ohio. Take I-90 W to exit 78 for I-190 W/I-294 S/Tollway toward O’Hare/Indiana. Take exit 1 for River Road and turn right at Des Plaines River Rd / N River Rd. Take the third right onto Balmoral Ave, then turn right at Pearl Street. Dead end at Parkway Bank Sports Complex.

From Iowa

Take I-80 E to exit 4B to merge onto I-88 E. Then take I-290 W/Interstate 294 Tri-State N toward Milwaukee/Rockford. Keep left at the fork and merge onto I-294 N. Take the I-90/N-W Tollway exit toward I-190 W/O’Hare River Rd/Kennedy Expy/Chicago/Rockford then keep right at the fork to continue to and turn right at Des Plaines River Rd / N River Rd. Take the third right onto Balmoral Ave, then turn right at Pearl Street. Dead end at Parkway Bank Sports Complex.

All season package details can be found here.

If you wish to purchase accessible seats for a subscription, please email us at [email protected]com.

We understand that emergencies happen. If an extenuating circumstance arose and you missed your game, please contact us as soon as possible to review options at [email protected]  No refunds can be offered for past games, and we will not be able to make accommodations after a game has ended.

Don’t worry, we’ve got you covered! If your subscription tickets have been misplaced or destroyed, contact us at [email protected] as soon as possible to request a reprint.

PDF tickets are not available for a season package.

The Box Office will be open 60 minutes prior to the first game on game days only.

• No weapons or firearms of any kind

• No outside food or beverages

• No coolers

• No illegal substances, drugs or chemicals of any kind

• No smoking

• No large bags exceeding 12”x12”x6”

• No umbrellas

• No selfie sticks

• No whistles or air horns

• No laser pointers

• No streamers or confetti

• No aerosol cans

• No professional cameras & equipment

• No animals (except certified service animals)

• No rollerblades, skateboards & hoverboards

USA Lacrosse Headquarters gates open 60 minutes prior to game time

The box office will be open 60 minutes prior to the first game on game days only.

Every seat offers a great view of the game. The seats are general admission and are bleacher style seating. 

For ADA seating or questions, please email [email protected]

Theme nights can be found here.

Outside coolers, bottles, cans, and food of any kind are not permitted inside Athletes Unlimited event facilities. Personal reusable water bottles are allowed.

All Athletes Unlimited events are smoke free facilities. In order to smoke you must find a designated smoking area.

Athletes Unlimited games will not be postponed prior to the scheduled start time except in extreme circumstances. All efforts will be made to play the game on the original date it is scheduled. Once the game has started official league referees will determine whether the game will be delayed or postponed. If postponed, your tickets may be exchanged for another Athletes Unlimited game for a ticket of equal or lesser value subject to availability. Tickets must be exchanged at the box office located at USA Lacrosse Headquarters. There are no refunds on the purchase price of tickets.

Parking is free and available next to the USA Lacrosse Headquarters.

The home of Athletes Unlimited Lacrosse is USA Lacrosse Headquarters located at:

2 Loveton Cir, Sparks Glencoe, MD 21152.

Embassy Suites by Hilton Baltimore Hunt Valley

• 6 minute drive to USA Lacrosse Headquarters

Residence Inn by Marriott Baltimore Hunt Valley

• 6 minute drive to USA Lacrosse Headquarters

Delta Hotels Baltimore Hunt Valley

• 7 minute drive to USA Lacrosse Headquarters

Season ticket holder benefits 

Season ticket plans include discounted tickets to all 12 game days plus the following benefits:

• In-person meet & greets every game day depending on your package
• Access to special events: virtual meet & greets, pre-season kickoff event, season ticket holder appreciation day 
• 10% discount on merchandise
• Season ticket holder special gift 
• ​​Recognition on the field (digital)
• Season ticket holder credential
• Access to premier parking
• Complimentary UC membership

You’ll have the option to add on the Ultimate Season Ticket Holder Player Bundle when purchasing season tickets. This add on gives you even more access and special benefits that will be tied to a specific AU lacrosse athlete. Benefits include:

• Receive a game worn jersey from a player
• Personal Meet & Greet with a player
• 10% of cost goes towards player’s bonus pool
• Limited quantities available (1 add on sold per AU player)

• No weapons or firearms of any kind
• No outside food or beverages
• No coolers
• No illegal substances, drugs or chemicals of any kind
• No smoking
• No large bags exceeding 12”x12”x6”
• No umbrellas
• No selfie sticks
• No whistles or air horns
• No laser pointers
• No streamers or confetti
• No aerosol cans
• No professional cameras, drones & equipment
• No animals (except certified service animals)
• No rollerblades, skateboards & hoverboards

Face masks are not required, but are encouraged.

We understand that emergencies happen. If an extenuating circumstance arose and you missed your game, please contact us as soon as possible to review options at [email protected] No refunds can be offered for past games, and we will not be able to make accommodations after a game has ended.