Ticket FAQ

All children ages 4 and up will be required to have a ticket.  At this time, we do not have special children’s rates.

Our goal is to make our players, games, and experience as accessible as possible. To ensure the widest access, we offer tickets at all of our price points. At this time, we do not have student rates.

You will be able to leave the stadium and return by going through an authorized exit where you will be either scanned out with your ticket or given a stamp on your wrist to return later that day

We want to provide the best patron experience possible. A digital or mobile ticket is the safest, most convenient, and flexible way to manage tickets. Data shows that smartphone adoption among the sports community is on the rise. Digital ticketing provides:

• Quick and easy entry to the venue
• Instant access to all your tickets for the season
• The ability to manage tickets at any time
• Drastically reduced risk of lost, stolen, counterfeit or forgotten tickets
• The ability to skip the printer and save paper

To ensure seamless entry, we highly recommend accessing your tickets and adding them to your phone’s digital wallet app before arriving at the stadium. We recommend adding only your next game to your phone, rather than adding all your season at one time.

In addition to the barcode which will be scanned at the door, your mobile ticket also has your seating information including your section, row, and seat number. Be prepared to show your mobile ticket to the usher who will direct you to your seat.

PRO TIP! Once scanned, consider taking a screenshot so you can always access your seat information regardless of your phone’s connectivity.

If you are logged into your account and still do not see your tickets, please go to the box office or contact us at [email protected] for Volleyball, [email protected] for Basketball,  [email protected] for Lacrosse, [email protected] for Softball Championship season, and [email protected] for AUX Softball season..

No, live tickets must be presented to the usher from your account or via your phone’s digital wallet app or Ticketmaster’s webpage on your phone.

If your screen brightness is too low, the QR code may have difficulty being scanned. Increase the brightness of your display to improve scanning. Only digital tickets generated from your Account or your phone’s digital wallet app will be accepted.

Yes; however, sending each attendee their individual ticket ahead of time will expedite your entry into the venue.

You can easily send each member their ticket individually so they can enter at their convenience.

Connectivity may be intermittent at the stadium; we encourage you to access your tickets in advance and add them to your phone’s digital wallet app before arriving at the stadium.

The data associated with your tickets will be saved to your phone’s app. If you have previously retrieved details for tickets to a game, added them to your phone’s app and those tickets are still valid, they can be re-displayed out of this storage without re-establishing a connection.

If for some reason you are not able to access your tickets, please visit the Box Office and our Representative will assist you, even if it means printing tickets. No worries – you’ll see the game!

Although we encourage you to charge your device before you come to the stadium, should you be low on battery please visit the Box Office and our Representative will assist you, even if it means printing tickets you may always go to the box office for assistance.

Face masks are not required, but are highly encouraged.

COVID-19 WARNING:

An inherent risk of exposure to COVID-19 exists in any place where people gather. COVID-19 is an extremely contagious disease that can lead to severe illness and death. You assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting a communicable disease or illness—including, without limitation, exposure to COVID-19 or any other bacteria, virus, or other pathogen capable of causing a communicable disease or illness, whether that exposure occurs before, during, or after the event, and regardless of how caused or contracted—and you hereby waive any and all claims and potential claims against Ticketmaster, FairParkTix, SquadUp, Eventbrite, and the Event Organizer (as defined in our Purchase Policy)—and against any companies affiliated with Ticketmaster, FairParkTix, Eventbrite, SquadUp, or the Event Organizer and affiliates—relating to such risks, hazards, and dangers.

Check out our upcoming broadcast schedule here.

All Athletes Unlimited events are smoke free facilities. In order to smoke you must find a designated smoking area.

Outside coolers, bottles, cans, and food of any kind are not permitted inside Athletes Unlimited event facilities. Personal reusable water bottles are allowed.

Doors at Nashville Municipal Auditorium open 60 minutes prior to game time.

Will call will be open 60 minutes prior to the first game on game days only.

Games will not be postponed prior to the scheduled start time except in extreme circumstances. All efforts will be made to play the game on the original date it is scheduled. Once the game has started our registered officials will determine whether the game will be delayed or postponed. If the game is postponed, your ticket may be exchanged for another AU Pro Basketball game for a ticket of equal or lesser value subject to availability. There are no refunds on the purchase price of tickets.

To find all the best parking in Nashville, please visit ParkItDowntown.com

• DoubleTree by Hilton Hotel Nashville Downtown
  • 5 minute walk to the Auditorium
• TownePlace Suites Nashville Downtown/Capitol District
  • 5 minute walk to the Auditorium
• Fairlane Hotel Nashville, by Oliver
  • 6 minute drive to the Auditorium
• Courtyard Nashville Downtown
  • 9 minute drive to the Auditorium

Seating is a mixture of assigned (courtside & floor) and general admission (risers).

For ADA seating or questions, please email [email protected].

We will be announcing exciting themed matches as we get closer to the game. Check our socials and back here for updates.

Nashville Municipal Auditorium is located on:
417 4TH AVE. N
NASHVILLE, TN 37201

Check out the venue page for specific directions:
Directions Here

Gold Season Ticket Package:

Full Season Tickets include discounted tickets to all 12 game days and the following benefits:

• In-person meet & greets every game day
• Access to Season Ticket Holder Appreciation Day 
• 10% discount on merchandise
• ​​Recognition on court (digital)
• Season ticket holder credential

GA Season Pass:

This package includes deeply discounted tickets to all 12 game days.

•  Clear bag no larger than 12″ x 6″ x 12″
•  Small clutch bag 4.5″ x 6.5″
•  All bags are subject to search

• No weapons or firearms of any kind
• No outside food, snacks or beverages
• No coolers
• No illegal substances, drugs or chemicals of any kind
• No smoking
• No large bags exceeding 12”x12”x6”
• No wallet chains/belt chains
• No umbrellas
• No selfie sticks
• No whistles or air horns, balloons or glowsticks.
• No laser pointers
• No streamers or confetti
• No aerosol cans
• No cameras with detachable lenses or other professional equipment including drones.
• No animals (except certified service animals)
• No rollerblades, skateboards & hoverboards

We understand that emergencies happen. If an extenuating circumstance arose and you missed your game, please contact us as soon as possible to review options at [email protected].  No refunds can be offered for past games, and we will not be able to make accommodations after a game has ended.